FAQ's

GETTING STARTED WITH HEDGY SOCKS

1. What is "Hedgy Socks"?

Hedgy socks is an inventive socks company that aims to create a change—starting from the ground up! Our team specialises in providing immense comfort and versatile style to your feet. Our funky designs and unique bamboo socks are woven specifically to make you feel like you are making a difference as you pull up your socks every day.

2. What quality do you offer?

Our socks are classified as ‘Adults One Size’ as we target individuals with feet sizes UK 5 to UK 10 on average, with our vibrant and quirky animal range, containing: bamboo (80%), spandex (17%), and nylon (3%). 

3. What is a 10% charitable donation?

10% of the total purchased amount is donated to help the British Wildlife. We have designed our sock specifically to spread the awareness of animals residing in our British countryside.

4. Are bamboo socks any good?

Bamboo socks give you soft comfort and long-lasting durability over many washes. With its micro-gaps in fiber, it absorbs sweat from your feet and keeps them dry. Bamboo socks are the best choice for sensitive skin and neuropathy conditions.

 

PAYMENT DETAILS

1. What payment methods are accepted at "Hedgy Socks"?

At "Hedgy Socks" we accept Amex, Apple Pay, Diners Club International, Discover, Google Pay, Maestro, Master Card, PayPal, and Visa Card.

2. Which currency do you support?

We deal in Great British Pound (GBP) currency.

3. Do you offer any promos for reoccurring customers?

Yes, we offer promos via email, instagram, or newsletters on our site.

 

ORDERING AT HEDGY SOCKS

1. How can I track my order?

Deliveries will be sent as a large letter enabling it to be inserted through your letterbox. Please contact us after your order is placed if you require further information about your delivery.

2. How can I cancel my order?

Please email immediately - hedgysocks@outlook.com, contact through our Instagram @hedgysocks or fill out your information on the contact us page {https://hedgysocks.co.uk/pages/contact-us}.

3. Do you offer any modifications once I place the order?

No, everything is final after order confirmation.

4. How will I receive my order confirmation?

You will get a confirmation message on the email address you used on our site.

5. What are the delivery charges?

Delivery charges are subject to your location, which are displayed on final checkouts.

6. How long does it takes for my order to arrive?

We ship our orders through Royal Mail, taking on average 2-4 business days to deliver your package after processing your order.

7. What is your return policy?

Our return policy lasts for 14 days. We don't guarantee any return after this period. Also, the purchased item must comply with our return policy which you can read here {https://hedgysocks.co.uk/pages/delivery-returns}

8. To whom do I can contact for more queries?

You can visit our contact us page {https://hedgysocks.co.uk/pages/contact-us} to get the answer to your queries.